Shipping, Order Tracking & Delivery

We at koochvi strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-7 days from the date of purchase depending upon the location of the delivery. 

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

  1. Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.

  2. Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.

  3. Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.

  4. In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change. If you receive a damaged parcel, please DO NOT accept it and inform us via whatsapp at 8534 -970- 691 (11AM - 6PM) or email us at koochvi.care@gmail.com

Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing. 

If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on our Returns Policy. For accounts whose return behavior violate our fair usage policy, a delivery charge of Rs.59 will be levied on all orders, irrespective of order value.

 For all the purchases of ₹599* or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹59 will be applicable to all orders under ₹599. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

 *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

What is koochvi’s Shipping Policy?

What is koochvi’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.59 for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by the value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under My Account on the Website to check your order status. 

How are orders placed on koochvi delivered to me?

All orders placed on koochvi are dispatched through one of our courier partners such as Delhivery, Blue Dart, Ecom Express, Shadowfax, XpressBees, Speed Post etc.

Does koochvi deliver products outside India?

No. At this point, koochvi delivers products only within India.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such service and your area pin code is serviceable, you will receive communication from our end.

Cancellation and Modifications

What is koochvi's Cancellation Policy?

We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

If your order is cancelled after your credit/debit card has been charged, the said amount will be transferred to your koochvi account and may be reversed back in your Card Account on your request.

You can also cancel an order until it has not been packed in our Warehouse. Any amount paid will be credited into the same payment mode using which the payment was made in the given time for each mode. However, you will have the option to opt for store credits which you can use to buy something else at the same time or at a later time. 

Can I modify the shipping address of my order after it has been placed?

 Yes, you can modify the shipping address of your order before we have processed (packed) it, by writing to us on whatsapp at 8534 -970- 691 or koochvi.care@gmail.com.

How do I cancel my order?

To cancel your order, you can whatsapp us on 8534 -970- 691 or write to us at koochvi.care@gmail.com with your Order Number.

I just requested to cancel my order. When will I receive my refund?

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, UPI, or Number,  you will receive refund into the source account within 7-10 days from the time of order cancellation.

Returns

What is koochvi’s Return Policy? How does it work?

Koochvi.com provides hassle-free returns on all products. We only ask that you don't use the product and preserve its original condition, tags, and packaging.

 There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a pick-up service. You will see a pickup option when you submit a return request.

    1. Self-Ship: If we don't offer a pick up at your location, you shall have to ship the product at your end. 

During Pick Up, our delivery agent may do a quality check on the return. Store Credits will be processed after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of receipt of a defective item, you will only be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.

In case of orders where payment has been made through cash on delivery, only store credits/promo code will be provided. No refunds can be processed in such cases. & In return, return shipping charges would be deducted from your total refund/store-credit/promo code amount.

Kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For all returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

In each case, to return your product, you need to write to us within 48 hours of the delivery. You'd like to return your products, you can contact our customer care via Whatsapp on 8534 -970- 691 (11 am to 6 pm) or email us at koochvi.care@gmail.com. You can also contact us through the ‘Contact us’ page (in the bottom menu). No returns will be accepted in case the products are used or in void condition. All tags and labels need to be intact.

 

Payment Terms 

We accept payment through Cash-on-Delivery. Cash-on-Delivery (COD) is available across India. With COD you shall be required to pay cash on delivery of the goods you ordered. We currently do not accept payment through Cheque or Demand Draft.

Tracking 

To track your order, go to-     my profile>my orders>track order. 

or  

we will send you an email with tracking information.

For any further queries, please feel free to e-mail us at koochvi.care@gmail.com or whatsapp us at 8534 -970- 691 (11 am – 6 pm; Mon-Sat)